Rule of Five

Right: enough of the whippersnapper Kipling. I think you’re ready for some ancient wisdom: how to understand the essence.
The alchemists had a number of techniques. Perhaps the simplest was to boil off the spirit and distil it. Then take the distillate, boil off the spirit and distil it. Then repeat. And repeat. And repeat. By which time you should have got to something pretty pure. the five times distilled “quintessence”. 
Swooping back to the present, Nicholas Bate's series on "Simplicity, the far side of complexity" rolls on. Episode four is "Dig Deep: Find The Real Issue". But how deep? Bate offers "Deeper", with the implication that you'll know when you've gone far enough.
Slithering back a couple of decades, let me offer a tip I got from Shoji Shiba, the TQM guru, in the early 90s. He recommends that, however well you think you understand a question, you will always understand it better if you go down five levels.

1. Why didn't I get the management team to sponsor my project?
    A. Because the presentation was poorly prepared
2. Why was the presentation poorly prepared?
    A. Because I did it in a rush the day before
3. Why did I do it in a rush the day before?
    A. Because I was too tired to make time amongst all my other priorities until I had no option
4. Why was I so tired?
    A. Because I stay up late browsing social media late into the night
5. Why do I stay up late browsing social media?
    A. Because I don't feel I've achieved anything worthwhile during the day

This is a trivial example. As often as not, round about the fourth question, you break through a bland, conventional explanation to get down into the root of a problem, or make a lateral link that gives a new and useful insight.
This is very much Mother Nature's learning strategy, as any parent of a small child will recognise. Can a million years of evolution be wrong?
Perhaps it should be "The Rule of Five Year Olds"?
Try it: it costs nothing to release your inner toddler!

5 More 5s

1. Pentagrams: getting ready to celebrate the feast of All Souls?
2. The Five Marks of Mission: the CofE has always been corporate. Whilst I wouldn’t normally recommend a five part mission statement, theirs is worth five minutes’ contemplation. Would Jesus have allowed weasel words like “seek to” and “strive to”? Still, a good effort, I think. Having read it, how does yours stack up?
3. Five honest serving men: Any of the five Ws from Kipling’s six will each guide you faithfully down to the next level of insight. I had forgotten that he rested them during working hours. Times have changed.
4. Five steps to a project: David Allen’s Natural Planning Model will bring focus and purpose to any task. Requires: the back of an envelope, a pencil and five minutes.
5. Quintessence

Total customer experience

From Nicholas Bate’s acclaimed “Instant MBA (52 Brilliant Ideas)” , now free on Kindle in the UK (which means that Nicholas sees this as outreach, not product. One of his basic principles is to sell on value, not price.):

“Here’s the bottom line. To pull ahead in what’s known as the New World of Work, you must give your customers a powerful and positive and enlivening experience, one which is so good that they want to return.”

That experience doesn’t end when they walk out of your door. Here’s a harrowing example of how easy it is to turn a positive experience into a negative disaster.

Another of Bate’s principles is that sometimes, you should fire some of your customers.

Memories of the 70s

I’ve never seen a purple cow
I never hope to see one
But I can tell you anyhow
I’d rather see than be one

Thanks, Jacob!

Writing…

Briem.Net’s sage advice:


(He has a practical and engaging alternative more suitable to our namby pamby times…)

And just in case you missed the reference to Rosemary’s hair and for some unaccountable reason are unfamiliar with Edison Lighthouse’s 1972 hit (also unaccountable):
Ah, they don’t write ‘em like that anymore. Let’s all be thankful for small mercies.

Challenge Accepted

You can find the sordid result here. (I don’t seem to be able to either embed or convert a .wav file.)

Banbury Cross

 
We’re driving around
To the best shop in town
Beloved’s investing in room-filling sound
Cambridge Acoustics or Sonos or Bose
She shall have music wherever she goes

News from the cradle of democracy…

 

“I say, I say, I say, what’s that you have there?”

“A Greek urn”

“What’s a Greek urn?”

“Oh, about a hundred quid a day”

If only.

A nice economist came to talk to us the other day about the Euro crisis. Her thesis was that,in essence, the Greek economy produces almost nothing and imports almost everything. Furthermore, there is a conflict between the rich who tend not to pay taxes and the poor who therefore bear the brunt of any fiscal measures required. And the Germans have been bankrolling the whole system for reasons which make good profits for the bankers but little sense to the voters. She was very witty.

Not sure how well this went down in our Athens offices.

She made the point that most people know what needs to be done, but any government that tries to do it is likely to find itself out of office in short order. The technocrats who have been parachuted in to some countries have been doing a pretty good job, but will be turfed out before the job can be completed.

The real problem, in short, is democracy.

I’m not sure I can go along with this. Last time the world economy melted down, the nations of the developed world tended to turn away from democracy. That did not turn out well. And that is why the institutions of Europe are being set up. The challenge is to preserve democracy through the crisis. Even if it means that things need to get much worse before the people can accept what needs to be done.

The Storm Cone
1932

---

THIS is the midnight—let no star
Delude us—dawn is very far.
This is the tempest long foretold—
Slow to make head but sure to hold.

Stand by! The lull ’twixt blast and blast
Signals the storm is near, not past;
And worse than present jeopardy
May our forlorn to-morrow be.

If we have cleared the expectant reef,
Let no man look for his relief.
Only the darkness hides the shape
Of further peril to escape.

It is decreed that we abide
The weight of gale against the tide
And those huge waves the outer main
Sends in to set us back again.

They fall and whelm. We strain to hear
The pulses of her labouring gear,
Till the deep throb beneath us proves,
After each shudder and check, she moves!

She moves, with all save purpose lost,
To make her offing from the coast;
But, till she fetches open sea.
Let no man deem that he is free!